We do not have a standard return or exchange policy. However, we understand that issues can occasionally occur. If your item is defective, damaged, or there’s a concern with your order, we review each request on a case-by-case basis. Please contact our support team as soon as possible with your order details so we can assist you.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. All payments are processed securely to ensure your information remains safe.

Orders are typically processed within 2-5 business days. Once shipped, delivery times vary depending on your location within Canada. You will receive an email with a tracking number so you can monitor your order until it reaches you.

Orders cannot only be cancelled. If you need to change your order, please contact us immediately. Once an order has been shipped, it cannot be changed.

Every purchase you make directly supports Penny Appeal Canada’s humanitarian efforts. Your contributions help fund programs including emergency relief, education, food support, clean water initiatives, and other projects aimed at improving the lives of vulnerable communities both in Canada and around the world.

We are committed to sourcing products that are ethically produced and of high quality. Many of our items are made in partnership with organizations that follow ethical manufacturing practices, ensuring fair labor and environmentally responsible production.

Each apparel product includes a size chart on its page. We recommend checking the chart carefully before placing your order to select the size that fits you best. Measurements are provided to help you make an informed choice.

At this time, we only ship to addresses within Canada.

If your item arrives damaged, please contact our support team immediately with your order number and clear photos of the damage. Each case is reviewed individually, and we will work with you to find a suitable solution.